Privacy Policy

1. About This Policy

Monashee Tech Solutions ("we", "us", "our") is committed to protecting your personal information. This policy explains what information we collect, why we collect it, and how we use and protect it — in plain language, as required under British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What Information We Collect

We may collect the following personal information when you contact us or use our services:

• Your name and contact details (email, phone number)
• General location (city/area within the Lower Mainland)
• Description of your technical issue or service request
• Communications you send us via email or the contact form on this website

We do not collect financial information through this website. Payments are processed separately through third-party providers.

3. Why We Collect It

We collect personal information only for the following purposes:

• To respond to your service inquiry or support request
• To schedule and deliver the IT services you have requested
• To follow up on completed work if needed
• To comply with legal or regulatory requirements

We do not use your information for marketing without your explicit consent.

4. Who We Share It With

We do not sell or rent your personal information to anyone. We may share limited information with the following third-party services solely to operate our business:

• Calendly — for appointment scheduling (subject to their privacy policy)
• Google Workspace — for email and communications

Each of these services has their own privacy policy and data handling practices.

5. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Communications are transmitted over encrypted connections (HTTPS). We retain your information only as long as necessary to fulfill the purpose for which it was collected or as required by law.

6. Your Rights

Under PIPA (BC) and PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request that we delete your personal information (subject to legal obligations)
• Withdraw consent for any use of your information at any time

7. Contact — Privacy Officer

For any privacy-related questions, requests, or complaints, please contact:

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).